TERMS AND CONDITIONS FOR 2026- 2027
Stay Dates: 03/01/2026 - 09/01/2028
Valid for All markets except UAE residence.
»MEAL PLANS
BB Breakfast in the main restaurant Levantera or in M Club lounge for M Club or Suite booker
HB Dine Around Half Board Dine Around. This includes breakfast and lunch OR dinner
FB Dine Around Full Board Dine Around. This includes breakfast, and lunch and dinner
T&C and Dining Options:
Half Board, Full Board supplements are applicable for single / double and must be taken for the full duration of the stay.. All occupants in one room need to book on the same meal plan.
• Half Board and Full board supplements are not applicable over 31st December.
Disclaimer:
Please note that details, number of restaurants, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
You will be provided with full details of your booked board programme on arrival at the hotel. The rates are not include any of the special brunches in resort.
» GENERAL POLICY:
Tourism Dirham of AED 20.00 per bedroom per night is not included in the rates and is payable by guests at checkout.
Mandatory minimum length of stay of 4 nights for stays between (and including): 24.12.26 – 03.01.27, 24.12.27-03.01.28
Check in time: 15:00
Check out time: 12:00
Late check out: 50% of room rate before 18:00
Early check in: 50% of room rate from 10:00, 100% of room rate before 10:00
» ROOM CONFIGURATION / BEDDINGS
* Palm Deluxe King
41 sqm, 1 King bed (190 cm x 200 cm) and sofa bed (110 cm x 180 cm). View to the Palm Jumeirah (city view) and partial sea view. Maximum occupancies 3 adults or 2 adults and 2 kids below 12 y.o. Baby cot can be placed in the room.
* Palm Deluxe Twin
41 sqm, 2 queen beds (each 140 cm x 200 cm). View to the Palm Jumeirah (city view) and partial sea view. Maximum occupancy 2 adults and 2 kids below 12 y.o. Baby cot can be placed in the room.
* Palm Seaview King
41 sqm, 1 King bed (190 cm x 200 cm) and sofa bed (110 cm x 180 cm). Sea view and stunning sunset view. Maximum occupancies 3 adults or 2 adults and 2 kids below 12 y.o. Baby cot can be placed in the room.
* Palm Seaview Twin
41 sqm, 2 queen beds (each 140 cm x 200 cm). Sea view and stunning sunset view. Maximum occupancy 2 adults and 2 kids below 12 y.o. Baby cot can be placed in the room.
* Palm Family room –
82 sqm, this is Palm Deluxe King room interconnected to Palm Deluxe Twin room. Partial sea view / Palm Jumeirah city view. Maximum occupancy is 5 adults or 2 adults and 4 children below 12 y.o. or 4 adults and 2 children below 12 y.o.
* Seaview Family room
82 sqm, this is Palm Seaview King room interconnected to Palm Seaview Twin room. Sea view and stunning sunset view. Maximum occupancy is 5 adults or 2 adults and 4 children below 12 y.o. or 4 adults and 2 children below 12 y.o
HIGHER ROOM CATEGORIES
* M Club King room
41 sqm, 1 King bed (190 cm x 200 cm) and sofa bed (110 cm x 180 cm). View is subject to availability - to the Palm Jumeirah (city view) and partial sea view OR sea view. Maximum occupancies 3 adults or 2 adults and 2 kids below 12 y.o. Baby cot can be placed in the room. M Club Lounge access.
* M Club Twin room
41 sqm, 2 queen beds (each 140 cm x 200 cm). View is subject to availability - to the Palm Jumeirah (city view) and partial sea view OR sea view. Maximum occupancy 2 adults and 2 kids below 12 y.o. Baby cot can be placed in the room. M Club Lounge access.
* Palm Suite
83 sqm, 1 King bed in the bedroom and 1 king size sofa bed in the living room. Sea View. Door between the rooms. Master bathroom in the bedroom and guest toilet in the living room. Maximum occupancy 3 adults or 2 adults and 2 children below 12 y.o. Baby cot and adult extra bed can be placed in the room. M Club Lounge access.
* Executive Suite
127 sqm. 1 King bed in the bedroom and 1 king size sofa bed in the living room. Panoramic, central Sea View. Door between the rooms. Master bathroom in the bedroom and guest toilet in the living room. Maximum occupancy 4 adults or 2 adults and 2 children below 12 y.o. Baby cot and adult extra bed can be placed in the room. M Club Lounge access
EXTRA BED/SOFA BED
Extra beds are subject to hotel availability at additional charge per night apply
Children Policy:
• No charge for two children under 11.99 y.o. when occupying the same room as adult(s) and using existing bedding (inclusive of use of the sofa-bed)
• Baby cots for children under 2.99 y.o. are provided free of charge and are subject to availability and prior booking
ROOM FEATURES & AMENITIES
• Balcony with table and chairs for 2 in every room and suite
• Floor to ceiling windows
• Bathroom with shower and bathtub
• Desk
• Safety box
• Iron & ironing board
• Chromecast
• Wired & wireless internet
• Coffee machine and tea pot
Optional Suppliment
Kids Go All Inclusive :
Package is applicable for up to 2 kids from 3 y.o to 12 y.o. and includes the following:
• Breakfast, lunch and dinner at Levantera (buffet)
• Lunch and dinner from Kids menu at MyAmi and Bal Harbour (Beach) and Cucina
• Ice Cream at Gelateria by Cucina
M CLUB LOUNGE
M Club Lounge is a premium space, located ideally on the 14th floor, designed to create an exclusive experience. Access is complimentary for the guests booking M Club rooms/suites on 12th, 14th floors, or a suite on any other floor.
Benefits:
• Exclusive 24/7 Access (Available Staff from 7:00 AM till 11:00 PM)
• Check-in & Check-out
• Personalized concierge services
• Complimentary Food and Beverage, including:
Grab & Go offering (24/7)(cookies, pastries, fruits, tea, coffee, water & soft beverages)
Buffet breakfast (7:00 AM – 11:00 AM)
Afternoon tea with light refreshments (2:00 PM – 4:00 PM)
TERMS AND CONDITIONS FOR 2025- 2026
Stay Dates: 24/03/2025 - 02/01/2026
Valid for All markets except UAE residence.
» MEAL INFORMATION:
Please see the below meal plan options available in the hotel:
Bed & Breakfast
Breakfast at all dining restaurant.
Half Board
Breakfast and lunch OR Dinner daily (food only)
Full Board
Breakfast, lunch and dinner daily (food only)
Note: Restaurants will be available upon request or subject upon arrival at the hotel. Please contact front office desk or your respective Travco reservation executive.
Disclaimer:
Please note that details, number of restaurants, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
You will be provided with full details of your booked board programme on arrival at the hotel. The rates are not include any of the special brunches in resort.
» GENERAL POLICY:
FIT rates may be used for reservations up to 9 rooms and may only be used for bona fide leisure guests.
Date changes inside of the cancellation policy are considered a cancellation and a re-booking, and as such, are subject to cancellation damages.
Late check out: Can be guaranteed at the additional charge of 50% of the last night room rate for departure between 12 pm – 6pm. 100% charges will apply for departure after 6 pm.
Early check-in: Can be guaranteed at the additional charge of 50% of the first night room rate for arrivals between 10 am – 3pm. 100% charges will apply for arrivals before 10 am.
Check in deposit for extras: AED 400 per room per night to cover all extras via cash or credit card preauthorization.
Infants: Only children from 0 - 2.99 are considered as an infant.
Compulsory New Year Gala Dinner on 31.12.2025
Minimum Length of Stay
Mandatory minimum length of stay of 4 nights for stays between (and including): 24.12.25 – 03.01.26
The rates are yieldable NET Bed & Breakfast rates and are quoted in AED the local currency of the United Arab Emirates and are inclusive of municipality fees, service charge and 5% VAT (as of 1st January 2018) and Breakfast. Tourism Dirham, will be chargableae per bedroom per night is not included in the rates and is payable by guests at checkout. Rates are based on double occupancy
Check-in / Check-out Time
Check-in time is 15:00 check-out time is 12:00. All guests arriving before 12:00 will be accommodated as rooms become available. Baggage may be checked-in for those arriving early if rooms are unavailable. Early check-in can be guaranteed at additional charge: 50% of the 1st night room rate for arrivals between 10 am – 3 pm. 100% charges will apply for arrivals before 10 am. Late check out can be guaranteed at additional charge: 50% of the last night room rate for departure between 12 pm – 6 pm. 100% charges will apply for departure after 6 pm.
Early Departure Policy
Regardless of early departure of a particular reservation, all originally booked room nights (whether or not consumed) of such reservation and applicable taxes will be billed to you.
Children Policy
No charge for two children under 11.99 y.o. when occupying the same room as adult(s) and using existing bedding (inclusive of use of the sofa-bed)
Baby cots for children under 2.99 y.o. are provided free of charge and are subject to availability and prior booking
Extra beds are subject to hotel availability at additional charge per night. Extra beds may be placed as per room occupancies figure above
Optional Suppliment
Kids Go All Inclusive :
Package is applicable for up to 2 kids from 3 y.o to 12 y.o. and includes the following:
• Breakfast, lunch and dinner at Levantera (buffet)
• Lunch and dinner from Kids menu at MyAmi and Bal Harbour (Beach) and Cucina
• Ice Cream at Gelateria by Cucina
Please contact your respective Travco reservation executive for more details.
Palm Deluxe King and Palm Deluxe Twin room views
Palm Deluxe rooms with City View or Partial Sea View. The view is not guaranteed.
TERMS AND CONDITIONS FOR 2026- 2027
Stay Dates: 03/01/2026 - 09/01/2028
Valid for All markets except UAE residence.
»MEAL PLANS
BB Breakfast in the main restaurant Levantera or in M Club lounge for M Club or Suite booker
HB Dine Around Half Board Dine Around. This includes breakfast and lunch OR dinner
FB Dine Around Full Board Dine Around. This includes breakfast, and lunch and dinner
T&C and Dining Options:
Half Board, Full Board supplements are applicable for single / double and must be taken for the full duration of the stay.. All occupants in one room need to book on the same meal plan.
• Half Board and Full board supplements are not applicable over 31st December.
Disclaimer:
Please note that details, number of restaurants, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
You will be provided with full details of your booked board programme on arrival at the hotel. The rates are not include any of the special brunches in resort.
» GENERAL POLICY:
Tourism Dirham of AED 20.00 per bedroom per night is not included in the rates and is payable by guests at checkout.
Mandatory minimum length of stay of 4 nights for stays between (and including): 24.12.26 – 03.01.27, 24.12.27-03.01.28
Check in time: 15:00
Check out time: 12:00
Late check out: 50% of room rate before 18:00
Early check in: 50% of room rate from 10:00, 100% of room rate before 10:00
» ROOM CONFIGURATION / BEDDINGS
* Palm Deluxe King
41 sqm, 1 King bed (190 cm x 200 cm) and sofa bed (110 cm x 180 cm). View to the Palm Jumeirah (city view) and partial sea view. Maximum occupancies 3 adults or 2 adults and 2 kids below 12 y.o. Baby cot can be placed in the room.
* Palm Deluxe Twin
41 sqm, 2 queen beds (each 140 cm x 200 cm). View to the Palm Jumeirah (city view) and partial sea view. Maximum occupancy 2 adults and 2 kids below 12 y.o. Baby cot can be placed in the room.
* Palm Seaview King
41 sqm, 1 King bed (190 cm x 200 cm) and sofa bed (110 cm x 180 cm). Sea view and stunning sunset view. Maximum occupancies 3 adults or 2 adults and 2 kids below 12 y.o. Baby cot can be placed in the room.
* Palm Seaview Twin
41 sqm, 2 queen beds (each 140 cm x 200 cm). Sea view and stunning sunset view. Maximum occupancy 2 adults and 2 kids below 12 y.o. Baby cot can be placed in the room.
* Palm Family room –
82 sqm, this is Palm Deluxe King room interconnected to Palm Deluxe Twin room. Partial sea view / Palm Jumeirah city view. Maximum occupancy is 5 adults or 2 adults and 4 children below 12 y.o. or 4 adults and 2 children below 12 y.o.
* Seaview Family room
82 sqm, this is Palm Seaview King room interconnected to Palm Seaview Twin room. Sea view and stunning sunset view. Maximum occupancy is 5 adults or 2 adults and 4 children below 12 y.o. or 4 adults and 2 children below 12 y.o
HIGHER ROOM CATEGORIES
* M Club King room
41 sqm, 1 King bed (190 cm x 200 cm) and sofa bed (110 cm x 180 cm). View is subject to availability - to the Palm Jumeirah (city view) and partial sea view OR sea view. Maximum occupancies 3 adults or 2 adults and 2 kids below 12 y.o. Baby cot can be placed in the room. M Club Lounge access.
* M Club Twin room
41 sqm, 2 queen beds (each 140 cm x 200 cm). View is subject to availability - to the Palm Jumeirah (city view) and partial sea view OR sea view. Maximum occupancy 2 adults and 2 kids below 12 y.o. Baby cot can be placed in the room. M Club Lounge access.
* Palm Suite
83 sqm, 1 King bed in the bedroom and 1 king size sofa bed in the living room. Sea View. Door between the rooms. Master bathroom in the bedroom and guest toilet in the living room. Maximum occupancy 3 adults or 2 adults and 2 children below 12 y.o. Baby cot and adult extra bed can be placed in the room. M Club Lounge access.
* Executive Suite
127 sqm. 1 King bed in the bedroom and 1 king size sofa bed in the living room. Panoramic, central Sea View. Door between the rooms. Master bathroom in the bedroom and guest toilet in the living room. Maximum occupancy 4 adults or 2 adults and 2 children below 12 y.o. Baby cot and adult extra bed can be placed in the room. M Club Lounge access
EXTRA BED/SOFA BED
Extra beds are subject to hotel availability at additional charge per night apply
Children Policy:
• No charge for two children under 11.99 y.o. when occupying the same room as adult(s) and using existing bedding (inclusive of use of the sofa-bed)
• Baby cots for children under 2.99 y.o. are provided free of charge and are subject to availability and prior booking
ROOM FEATURES & AMENITIES
• Balcony with table and chairs for 2 in every room and suite
• Floor to ceiling windows
• Bathroom with shower and bathtub
• Desk
• Safety box
• Iron & ironing board
• Chromecast
• Wired & wireless internet
• Coffee machine and tea pot
Optional Suppliment
Kids Go All Inclusive :
Package is applicable for up to 2 kids from 3 y.o to 12 y.o. and includes the following:
• Breakfast, lunch and dinner at Levantera (buffet)
• Lunch and dinner from Kids menu at MyAmi and Bal Harbour (Beach) and Cucina
• Ice Cream at Gelateria by Cucina
M CLUB LOUNGE
M Club Lounge is a premium space, located ideally on the 14th floor, designed to create an exclusive experience. Access is complimentary for the guests booking M Club rooms/suites on 12th, 14th floors, or a suite on any other floor.
Benefits:
• Exclusive 24/7 Access (Available Staff from 7:00 AM till 11:00 PM)
• Check-in & Check-out
• Personalized concierge services
• Complimentary Food and Beverage, including:
Grab & Go offering (24/7)(cookies, pastries, fruits, tea, coffee, water & soft beverages)
Buffet breakfast (7:00 AM – 11:00 AM)
Afternoon tea with light refreshments (2:00 PM – 4:00 PM)