Andaz Dubai The Palm

TERMS AND CONDITIONS FOR 2025 - 2027

Stay Dates: 01 Nov 2025 - 31 Oct 2027

Valid for All markets except UAE residence.

» MEAL INFORMATION:

• Please see the below meal plan options available in the hotel:

Breakfast

Breakfast is to be enjoyed at a dedicated restaurant venue when booking bed & breakfast rates.

Half Board

Inclusive of Breakfast + Lunch or Dinner (please see below T&C and dining options).

Half-Board Dine-Around Plus

Inclusive of Breakfast + Lunch or Dinner + Non-alcoholic or Alcoholic beverages (please see below T&C and dining options).

Full board

Inclusive of Breakfast + Lunch and Dinner (please see below T&C and dining options).

Full-Board Dine-Around Plus

Inclusive of Breakfast + Lunch and Dinner + Non-alcoholic or Alcoholic beverages (please see below T&C and dining options).

T&C and Dining Options:

The HB  & FB option Including:

• 3 course set menu (one starter, one main course, and one desert per person) for lunch, as per restaurant lunch meal timings, or a buffet-style dinner (as per dinner buffet timings) at The Locale
• Kids' menus are available at The Locale and can be requested at the outlet
• Including food as well as unlimited soft beverages during the meal time (still/sparkling water and soft beverages)
• Full-Board including lunch and dinner as per above options.

The Half-Board Dine-Around Plus or Full-Board Dine-Around Plus option Including:

• 3 course set menu (one starter, one main course, and one desert per person) for lunch, as per restaurant lunch meal timings, or a buffet-style dinner (as per dinner buffet timings) at The Locale
• 3 course set menu (one starter, one main course, and one desert per person) at La Coco (subject to availability, advance reservation is required)
• Kids' menus are available at The Locale and La Coco and can be requested at the outlet
• Including food as well as unlimited non-alcoholic soft beverages during the meal time (still/sparkling water and soft beverages) and two alcoholic beverages (house wine/ bottled house beer/ house spirits) during the meal time
• Full-Board Dine-Around Plus including lunch and dinner as per above options.

Meal Supplement Terms and Conditions:

• For the guests having breakfast included, breakfast will be available on the day of departure and not on the day of arrival.
• Guests booking additional meal plans (half board/ half board plus/ full board/ full board plus) shall start consumption with lunch or dinner exclusively on the day of arrival. The same is not applicable on the day of departure.
• Any unused / missed meals cannot be carried forward during the stay or converted into a value credit
• Meal supplements are applicable on all rates, but are not applicable for Family Suites.

Festive Season 2025 (24.12.2025, 25.12.2025, 31.12.2025)

• Meal supplements are restricted to lunch exclusively for bookings crossing Christmas Eve (24.12.2025) & New Year’s Eve (31.12.2025).
• Meal supplements will be restricted to dinner exclusively for bookings crossing Christmas Day (25.12.2025).
• Meal Supplements cannot be exchanged for any festive meal offering including but not limited to Spectacular New Year’s Eve Dinner, Christmas Dinner, Brunch and any other special event (set menu or buffet options) at any Hotel outlet but can be purchased at an additional price.
• Christmas Dinner, Christmas Brunch  & New Year Gala Dinner are subject to additional supplement.
• Please contact your respective Travco executive reservation for further clarifications on Christmas Dinner, Christmas Brunch  & New Year Gala Dinner

ANDAZ-TIC CELEBRATIONS PROMOTION

Celebrate your special moments at Andaz Dubai The Palm by Hyatt. Guests marking a special occasion will be greeted with a complimentary cake or a thoughtfully selected amenity, along with a personalized greeting card upon arrival. Amenity options may vary and are subject to hotel confirmation. To ensure a seamless experience, please inform our reservations teams at the time of booking, to ensure this exclusive gesture is arranged. 

Disclaimer:

Please note that details, number of restaurants, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Above amenities can be subjected to availability.

You will be provided with full details of your booked board program on arrival at the hotel. The rates are not include any of the special brunches in resort. 

» GENERAL POLICY:

• Rates are valid for individual booking and are not applicable to groups of 10 rooms or more.

• An additional Tourism Dirham fee of AED 20 per bedroom per night will be charged to the guest upon check-in and is subject to change by local authorities.

•  A deposit of extras of specified amount room per night will be charged to the guest upon check-in, for incidentals. The deposit is refundable upon check-out, if extras are not consumed.

• Minimum Length of Stay:

- A minimum length of stay of two (2) nights is required for all bookings (excluding booking crossing New Year – see below).

- For arrivals between 29th December 2025 and 1st January 2026 (both days inclusive), a minimum length of stay of three (3) consecutive nights is applicable for all rooms and suites.

- No check-out on 31 December 2025

• Check-in / Check-out Time:

- Check-in is from 15:00 on the day of arrival. Check-out on day of departure is 12:00 PM (noon). Rooms or suites requiring check in prior to 15:00 will require a pre-booking to guarantee early check-in. Pre-booking of rooms / suites will be charged at 100% of the daily contracted room / suite rate and should be requested during the time of reservation

- Check-out time is 12:00 noon. Late departures up to 18:00 hours are subject to availability, at 50% of the daily contracted room / suite rate. For any check-out after 18:00 hours, the regular published rate will be applicable (subject to availability).

- Early arrivals: Guests may store the luggage at the Front Office and use the Hotel recreational facilities on FOC basis.

- Early departures: Guests will be charged accommodation for the full duration of the reserved stay.

» CHILDREN POLICY:

• Children are considered from 0 to 11.99 years old
• Free of charge in existing bedding and / or rollaway bed as per the maximum room capacity. A child must be accompanied at least by one adult in order to be accommodated.
• For meals Free of charge on booked meal plan of parents – minimum of one paying adult. Excluding in-room dining and New Year’s Eve dinner.
• Children 12 years old and above are considered adults.

» ROOM CONFIGURATION / BEDDINGS

• Andaz Room (38 sqm).

Maximum Occupancy: 2 adults or 1 adult and 1 child below 11 (existing bedding only)

Bedding Configuration: King/Twin bedding

Room Amenities: Partial City (Palm Jumeirah) View , Floor to ceiling windows, Parquet and marble flooring, Spacious bathroom with separate bathtub and rain shower and Eco-friendly bath amenities

Interconnecting rooms subject to availability

• Andaz Room Sea View (40 sqm).

Maximum Occupancy: 2 Adults and 1 child below 11 (King/Twin bed + 1 rollaway bed or baby cot available)

Bedding Configuration: King/Twin bedding

Room Amenities: Partial Sea View, Floor to ceiling windows, Parquet and marble flooring, Spacious bathroom with separate bathtub and rain shower and Eco-friendly bath amenities

Interconnecting rooms subject to availability

• Junior Suite Courtyard  View (44 sqm).

Maximum Occupancy: 2 adults and 2 children below 11 (King/ Twin Bed + up to two rollaway beds (or baby cots) available or 3 adults (King/Twin Bed + one rollaway bed available)

Bedding Configuration: King/Twin bedding

Room Amenities: Courtyard View, Floor to ceiling windows, Parquet and marble flooring, Spacious bathroom with separate bathtub and rain shower and Eco-friendly bath amenities

Interconnecting rooms subject to availability

• Junior Suite with Balcony (40 sqm).

Maximum Occupancy: 2 Adults and 1 child below 12 (King Bed + 1 rollaway bed or baby cot available) or 3 Adults (King Bed + 1 rollaway bed available)

Bedding Configuration: King bed

Room Amenities: Balcony, Floor to ceiling windows, Partial Sea View, Parquet and marble flooring, Dual-line telephone with separate voicemail, Spacious bathroom with separate bathtub and rain shower and Eco-friendly bath amenities

• Andaz Suite with Balcony (83 sqm).

Maximum Occupancy: 2 adults and 2 children below 12 (King Bed + up to two rollaway beds (or baby cots) available or 3 adults and 1 child (King Bed + one rollaway bed available).

Room Amenities:Floor to ceiling windows , Balcony ,City (Palm Jumeirah) View - Parquet and marble flooring ,Interconnecting rooms (Junior Suite Courtyard View) ,Spacious bathroom with separate bathtub and rain shower , Eco-friendly bath amenities.

• Andaz Deluxe Sea View Suite (83 sqm).

Maximum Occupancy:2 adults and 2 children below 12 (King Bed + up to two rollaway beds (or baby cots) available OR 3 adults and 1 child (King Bed + one rollaway bed available)

Room Amenities:  King bed , Floor to ceiling windows , Balcony , Partial Sea View , Parquet and marble flooring , Interconnecting rooms (Junior Suite Courtyard View) , Spacious bathroom with separate bathtub and rain shower, separate guest bathroom , Eco-friendly bath amenities

• One Bedroom Family Suite with Kitchen (70 sqm).

Maximum Occupancy:2 Adults & 2 children below 12 (King bedding + 1 additional rollaway bed or baby cot) OR 3 Adults and 1 child (King bedding + 1 additional rollaway bed)

Room Amenities: Floor to ceiling windows , Private Kitchen , Parquet and marble flooring , Spacious bathroom with separate bathtub and rain shower , Eco-friendly bath amenities .

• Two Bedroom Family Suite with Kitchen & Balcony (137 sqm).

Maximum Occupancy:4 Adults & 2 children below 12 (maximum 2 rollaway beds or baby cots available). 

Room Amenities: Floor to ceiling windows , Private Kitchen , Balcony - Parquet and marble flooring , Spacious bathrooms

(main bathroom: with separate bathtub and rain shower, 2nd bathroom: rain shower only), separate guest bathroom , Eco-friendly bath amenities

Bedding Configuration: King bed (Bedroom 1) and Twin Bed (Bedroom 2) - 

ROOM AMENITIES (ALL CATEGORIES) · Floor to ceiling windows · Parquet / marble flooring · Signature Hyatt Grand Bed · Complimentary high speed Wi-Fi · 50-inch flat-panel Smart Interactive TV, with a wide range of international channels and movies · Stay Cast (content sharing on TV) and dual-line telephone with separate voice mail · Multifunctional work desk · Spacious bathroom with separate bath tub and rain shower · Ecofriendly bath amenities, hairdryer, bathrobes & an ironing board · In-room safety box · Tea and espresso making amenities, including espresso machines and kettles, are available in all rooms and suites

Other information:

Such as Room description, room benefits, pictures – kindly contact your respective Travco reservation executive for more information.

TERMS AND CONDITIONS FOR 2025 - 2027

Stay Dates: 01 Nov 2025 - 31 Oct 2027

Valid for All markets except UAE residence.

» MEAL INFORMATION:

• Please see the below meal plan options available in the hotel:

Breakfast

Breakfast is to be enjoyed at a dedicated restaurant venue when booking bed & breakfast rates.

Half Board

Inclusive of Breakfast + Lunch or Dinner (please see below T&C and dining options).

Half-Board Dine-Around Plus

Inclusive of Breakfast + Lunch or Dinner + Non-alcoholic or Alcoholic beverages (please see below T&C and dining options).

Full board

Inclusive of Breakfast + Lunch and Dinner (please see below T&C and dining options).

Full-Board Dine-Around Plus

Inclusive of Breakfast + Lunch and Dinner + Non-alcoholic or Alcoholic beverages (please see below T&C and dining options).

T&C and Dining Options:

The HB  & FB option Including:

• 3 course set menu (one starter, one main course, and one desert per person) for lunch, as per restaurant lunch meal timings, or a buffet-style dinner (as per dinner buffet timings) at The Locale
• Kids' menus are available at The Locale and can be requested at the outlet
• Including food as well as unlimited soft beverages during the meal time (still/sparkling water and soft beverages)
• Full-Board including lunch and dinner as per above options.

The Half-Board Dine-Around Plus or Full-Board Dine-Around Plus option Including:

• 3 course set menu (one starter, one main course, and one desert per person) for lunch, as per restaurant lunch meal timings, or a buffet-style dinner (as per dinner buffet timings) at The Locale
• 3 course set menu (one starter, one main course, and one desert per person) at La Coco (subject to availability, advance reservation is required)
• Kids' menus are available at The Locale and La Coco and can be requested at the outlet
• Including food as well as unlimited non-alcoholic soft beverages during the meal time (still/sparkling water and soft beverages) and two alcoholic beverages (house wine/ bottled house beer/ house spirits) during the meal time
• Full-Board Dine-Around Plus including lunch and dinner as per above options.

Meal Supplement Terms and Conditions:

• For the guests having breakfast included, breakfast will be available on the day of departure and not on the day of arrival.
• Guests booking additional meal plans (half board/ half board plus/ full board/ full board plus) shall start consumption with lunch or dinner exclusively on the day of arrival. The same is not applicable on the day of departure.
• Any unused / missed meals cannot be carried forward during the stay or converted into a value credit
• Meal supplements are applicable on all rates, but are not applicable for Family Suites.

Festive Season 2025 (24.12.2025, 25.12.2025, 31.12.2025)

• Meal supplements are restricted to lunch exclusively for bookings crossing Christmas Eve (24.12.2025) & New Year’s Eve (31.12.2025).
• Meal supplements will be restricted to dinner exclusively for bookings crossing Christmas Day (25.12.2025).
• Meal Supplements cannot be exchanged for any festive meal offering including but not limited to Spectacular New Year’s Eve Dinner, Christmas Dinner, Brunch and any other special event (set menu or buffet options) at any Hotel outlet but can be purchased at an additional price.
• Christmas Dinner, Christmas Brunch  & New Year Gala Dinner are subject to additional supplement.
• Please contact your respective Travco executive reservation for further clarifications on Christmas Dinner, Christmas Brunch  & New Year Gala Dinner

ANDAZ-TIC CELEBRATIONS PROMOTION

Celebrate your special moments at Andaz Dubai The Palm by Hyatt. Guests marking a special occasion will be greeted with a complimentary cake or a thoughtfully selected amenity, along with a personalized greeting card upon arrival. Amenity options may vary and are subject to hotel confirmation. To ensure a seamless experience, please inform our reservations teams at the time of booking, to ensure this exclusive gesture is arranged. 

Disclaimer:

Please note that details, number of restaurants, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Above amenities can be subjected to availability.

You will be provided with full details of your booked board program on arrival at the hotel. The rates are not include any of the special brunches in resort. 

» GENERAL POLICY:

• Rates are valid for individual booking and are not applicable to groups of 10 rooms or more.

• An additional Tourism Dirham fee of AED 20 per bedroom per night will be charged to the guest upon check-in and is subject to change by local authorities.

•  A deposit of extras of specified amount room per night will be charged to the guest upon check-in, for incidentals. The deposit is refundable upon check-out, if extras are not consumed.

• Minimum Length of Stay:

- A minimum length of stay of two (2) nights is required for all bookings (excluding booking crossing New Year – see below).

- For arrivals between 29th December 2025 and 1st January 2026 (both days inclusive), a minimum length of stay of three (3) consecutive nights is applicable for all rooms and suites.

- No check-out on 31 December 2025

• Check-in / Check-out Time:

- Check-in is from 15:00 on the day of arrival. Check-out on day of departure is 12:00 PM (noon). Rooms or suites requiring check in prior to 15:00 will require a pre-booking to guarantee early check-in. Pre-booking of rooms / suites will be charged at 100% of the daily contracted room / suite rate and should be requested during the time of reservation

- Check-out time is 12:00 noon. Late departures up to 18:00 hours are subject to availability, at 50% of the daily contracted room / suite rate. For any check-out after 18:00 hours, the regular published rate will be applicable (subject to availability).

- Early arrivals: Guests may store the luggage at the Front Office and use the Hotel recreational facilities on FOC basis.

- Early departures: Guests will be charged accommodation for the full duration of the reserved stay.

» CHILDREN POLICY:

• Children are considered from 0 to 11.99 years old
• Free of charge in existing bedding and / or rollaway bed as per the maximum room capacity. A child must be accompanied at least by one adult in order to be accommodated.
• For meals Free of charge on booked meal plan of parents – minimum of one paying adult. Excluding in-room dining and New Year’s Eve dinner.
• Children 12 years old and above are considered adults.

» ROOM CONFIGURATION / BEDDINGS

• Andaz Room (38 sqm).

Maximum Occupancy: 2 adults or 1 adult and 1 child below 11 (existing bedding only)

Bedding Configuration: King/Twin bedding

Room Amenities: Partial City (Palm Jumeirah) View , Floor to ceiling windows, Parquet and marble flooring, Spacious bathroom with separate bathtub and rain shower and Eco-friendly bath amenities

Interconnecting rooms subject to availability

• Andaz Room Sea View (40 sqm).

Maximum Occupancy: 2 Adults and 1 child below 11 (King/Twin bed + 1 rollaway bed or baby cot available)

Bedding Configuration: King/Twin bedding

Room Amenities: Partial Sea View, Floor to ceiling windows, Parquet and marble flooring, Spacious bathroom with separate bathtub and rain shower and Eco-friendly bath amenities

Interconnecting rooms subject to availability

• Junior Suite Courtyard  View (44 sqm).

Maximum Occupancy: 2 adults and 2 children below 11 (King/ Twin Bed + up to two rollaway beds (or baby cots) available or 3 adults (King/Twin Bed + one rollaway bed available)

Bedding Configuration: King/Twin bedding

Room Amenities: Courtyard View, Floor to ceiling windows, Parquet and marble flooring, Spacious bathroom with separate bathtub and rain shower and Eco-friendly bath amenities

Interconnecting rooms subject to availability

• Junior Suite with Balcony (40 sqm).

Maximum Occupancy: 2 Adults and 1 child below 12 (King Bed + 1 rollaway bed or baby cot available) or 3 Adults (King Bed + 1 rollaway bed available)

Bedding Configuration: King bed

Room Amenities: Balcony, Floor to ceiling windows, Partial Sea View, Parquet and marble flooring, Dual-line telephone with separate voicemail, Spacious bathroom with separate bathtub and rain shower and Eco-friendly bath amenities

• Andaz Suite with Balcony (83 sqm).

Maximum Occupancy: 2 adults and 2 children below 12 (King Bed + up to two rollaway beds (or baby cots) available or 3 adults and 1 child (King Bed + one rollaway bed available).

Room Amenities:Floor to ceiling windows , Balcony ,City (Palm Jumeirah) View - Parquet and marble flooring ,Interconnecting rooms (Junior Suite Courtyard View) ,Spacious bathroom with separate bathtub and rain shower , Eco-friendly bath amenities.

• Andaz Deluxe Sea View Suite (83 sqm).

Maximum Occupancy:2 adults and 2 children below 12 (King Bed + up to two rollaway beds (or baby cots) available OR 3 adults and 1 child (King Bed + one rollaway bed available)

Room Amenities:  King bed , Floor to ceiling windows , Balcony , Partial Sea View , Parquet and marble flooring , Interconnecting rooms (Junior Suite Courtyard View) , Spacious bathroom with separate bathtub and rain shower, separate guest bathroom , Eco-friendly bath amenities

• One Bedroom Family Suite with Kitchen (70 sqm).

Maximum Occupancy:2 Adults & 2 children below 12 (King bedding + 1 additional rollaway bed or baby cot) OR 3 Adults and 1 child (King bedding + 1 additional rollaway bed)

Room Amenities: Floor to ceiling windows , Private Kitchen , Parquet and marble flooring , Spacious bathroom with separate bathtub and rain shower , Eco-friendly bath amenities .

• Two Bedroom Family Suite with Kitchen & Balcony (137 sqm).

Maximum Occupancy:4 Adults & 2 children below 12 (maximum 2 rollaway beds or baby cots available). 

Room Amenities: Floor to ceiling windows , Private Kitchen , Balcony - Parquet and marble flooring , Spacious bathrooms

(main bathroom: with separate bathtub and rain shower, 2nd bathroom: rain shower only), separate guest bathroom , Eco-friendly bath amenities

Bedding Configuration: King bed (Bedroom 1) and Twin Bed (Bedroom 2) - 

ROOM AMENITIES (ALL CATEGORIES) · Floor to ceiling windows · Parquet / marble flooring · Signature Hyatt Grand Bed · Complimentary high speed Wi-Fi · 50-inch flat-panel Smart Interactive TV, with a wide range of international channels and movies · Stay Cast (content sharing on TV) and dual-line telephone with separate voice mail · Multifunctional work desk · Spacious bathroom with separate bath tub and rain shower · Ecofriendly bath amenities, hairdryer, bathrobes & an ironing board · In-room safety box · Tea and espresso making amenities, including espresso machines and kettles, are available in all rooms and suites

Other information:

Such as Room description, room benefits, pictures – kindly contact your respective Travco reservation executive for more information.